Refund and Returns Policy

Effective Date: June 18, 2026 Last Updated: June 18, 2026

This Refund Policy applies to orders placed through precisionspeptides.com (the “Site”) and is incorporated into our Terms of Service. Please read it together with our Shipping Policy.

1. All Sales Are Final

Because of the sensitive nature of our products, the rigorous quality-control standards we apply to every order, and the fact that all products are sold for laboratory research and development use only, we cannot accept returns or exchanges, and all sales are final. This allows us to protect the integrity, quality, and traceability of every product we ship. The limited exceptions described below, and any rights you may have under applicable law, still apply.

2. Missing, Incorrect, or Defective Items

If your order arrives missing an item, containing an incorrect item, or with a defective product, please contact us at support@precisionspeptides.com within 7 days of delivery. Include your order number and, where applicable, photos of the affected item(s) and packaging. Once we verify the issue, we will make it right with a replacement or a refund, at our discretion.

This section covers errors in fulfillment or product condition that are our responsibility. It does not cover packages that are lost, stolen, or damaged in transit, which are addressed in Section 3.

3. Lost, Stolen, or Damaged-in-Transit Packages

Packages that are lost, stolen, or damaged in transit are handled through Route Shipping Protection, as described in our Shipping Policy. If you purchased Route protection at checkout, you may file a claim directly through Route to receive a free replacement. If you did not purchase Route protection, we are unable to offer replacements or refunds for packages that are lost, stolen, or damaged in transit.

4. Order Cancellations

You may request to cancel an order by emailing support@precisionspeptides.com before the order has shipped. Once an order has shipped, it can no longer be canceled. As noted in our Shipping Policy, order modifications, exchanges, and item swaps cannot be made after an order has been submitted—so please review your cart, shipping address, and order details carefully before completing checkout.

5. How Refunds Are Issued

Where a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to process and appear on your statement, depending on your bank or card issuer. Original shipping charges are non-refundable, except where an item was incorrect or defective due to our error, or where otherwise required by law.

6. Requesting Assistance

Our team is here to help, and we want you to be confident in our product quality, support, and delivery. For any question or concern about your order—including missing, incorrect, or defective items, cancellations, or refunds—email us at support@precisionspeptides.com with your order number and details. We will do our best to resolve it as quickly as possible.

7. Contact

PrecisionsPeptides.com
1603 Capitol Ave
Ste 415-256209
Cheyenne, WY 82001
Email: support@precisionspeptides.com

All products on this Site are for research and development use only and are not for human or animal consumption.